Refund policy

At Lucid Lamb, your baby's safety and hygiene come first. Due to the sensitive nature of baby products, we do not accept returns or offer refunds. To ensure every family receives a fresh, hygienic, and unused product, eligible issues are resolved through product replacement only.

✓ 7-Day Free Replacement

If you experience any of the issues below, we'll gladly send a replacement at no additional cost.

Eligible for Replacement

  • Product damaged during transit
  • Manufacturing defect
  • Incorrect item received
  • Order lost in transit and confirmed undelivered by the shipping partner

How to Request a Replacement

Please contact us within 7 days of delivery (or expected delivery date for lost shipments).

Email: help@lucidlamb.com

Please include:

  • Your Order Number
  • Photos or videos showing the issue
  • A brief description of the problem

Important Information

  • No returns are accepted.
  • No refunds are offered.
  • Replacement requests are subject to verification.
  • Products showing signs of misuse, alteration, or intentional damage may not qualify.
  • Lucid Lamb reserves the right to deny requests that do not meet the above conditions.
By placing an order with Lucid Lamb, you agree to this Replacement Policy.

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